Terms and Conditions of Use
The present Terms and Conditions of Use apply to the website www.lacasaetnica.com.br for the purchase of products and services offered through the company La Casa Etnica Ltda., registered under CNPJ no. 48.189.588/0001-08 and headquartered in the City of Curitiba, State of Paraná, at R. 24 de Maio, 411, suite 201SB Floor, Rebouças Neighborhood, ZIP Code 80.220-060. This site is intended to provide products and services sold directly on www.lacasaetnica.com.br.
By browsing this site, the visitor declares to have read, understood, and accepted the Terms and Conditions of Use that govern it and all other alerts and notices that may appear linked to matters addressed in these Terms.
Definitions a. The terms described below, when used in these Terms and Conditions of Use of www.lacasaetnica.com.br, will have the following meanings:
2. Purpose of the Portal The User of the lacasaetnica.com.br Portal has at their disposal a series of products and services offered directly by the company, with the conditions of sale, price, and delivery of these products being defined directly by La Casa Etnica, which is responsible for them.
3. Who can register? a. To be a User of the lacasaetnica.com.br Portal, the Internet User simply needs to fill out the registration form available on the site. b. The User must have the legal capacity to contract, that is, be over 18 years old or emancipated. If underage, their legal guardian will have to bear the consequences of the acts performed on behalf of the User. c. The User who registers on the lacasaetnica.com.br Portal using third-party data may incur in the practice of crimes, without prejudice to any liability under specific legislation.
4. Registration, Access Account, Login Email, Password, and Security
a. For the User to complete their purchase, it is necessary to register on the lacasaetnica.com.br Portal. The User must fill in all mandatory fields with accurate and truthful information, being responsible for updating the registration information whenever there is any change. The User is legally responsible for the veracity and authenticity of the information provided on the Portal, exempting lacasaetnica.com.br from any responsibility in this regard.
b. If lacasaetnica.com.br finds any inaccuracy in the information provided by the User or illegality in their conduct, it may, at its sole discretion, suspend or cancel the corresponding Access Account. However, this measure does not cease or diminish the User’s responsibility regarding the accuracy and truthfulness of the data they provide.
c. At any time, lacasaetnica.com.br may cancel or refuse a User’s registration, even if previously accepted, in cases of non-compliance with the rules and policies of these Terms and Conditions of Use or incorporated herein by reference. Duplicate registrations made by the same User may also be canceled.
d. When filling out the registration, the User will choose their preferred login email and password, according to system availability. The User must pay attention to security information, including the exchange and update of passwords. If the User wishes to change their login email and password, they must follow the instructions provided on the Portal.
e. The User’s registration and password are personal and non-transferable. Users are prohibited from assigning, selling, renting, or any other form of transfer.
f. The User will be solely responsible for their login email and password and will be accountable for all actions taken under their access account. Therefore, it is the User’s duty to ensure the safekeeping and confidentiality of their password.
g. The User is aware that they must immediately notify lacasaetnica.com.br of any loss, theft, or unauthorized use of their access account, as well as any security breach they become aware of. In such situations, it is also the User’s obligation to immediately change their password.
h. Lacasaetnica.com.br does not request the password or financial information of its users or Clients via email under any circumstances.
5. Information
Lacasaetnica.com.br will keep the information available on its Portal as accurate, updated, and complete as possible. However, it is not responsible for any inaccuracy, error, fraud, insufficiency, or divergence in the information, data, images, videos, or other content related to communications.
6. Features for Better Navigation
The User is responsible for installing any applications that may be necessary to view the content available on the lacasaetnica.com.br website and for using the browser of their choice according to the HTML standard used.
7. Privacy of our visitors Lacasaetnica.com.br has an explicit policy regarding the privacy of data obtained through the site. Registration information and other information about users are subject to the treatment defined in the said policy.
8. How to evaluate and comment on a product? At lacasaetnica.com.br, your comments are always welcome, and you can express your opinion about an item purchased on our website or in our stores. Made spontaneously and collaboratively, your review becomes very useful in helping other users or internet users make decisions about purchasing a product.
A review consists of your rating and opinion about a specific product displayed on the websites owned by La Casa Etnica Ltda. These reviews may also be shared at the discretion of La Casa Etnica Ltda on other systems, websites, and locations under its domain, such as its network of physical stores, and third parties. To better adapt to these different physical and virtual formats, they may be modified in form and content, regardless of prior communication, as long as the original perceptions of the reviewer about the product are preserved. All opinions and reviews cannot be taken as an official statement from lacasaetnica.com.br, but as a declaration focused on the experience of the users themselves, related to a specific product offered by lacasaetnica.com.br.
How to publish my comment? To review or comment on a product sold on lacasaetnica.com.br, go to the product page. In the “Reviews” area, click the ‘I Want to Review’ button and follow the instructions on the presented review form. Please note that to review and comment on an item, you need to have an account on lacasaetnica.com.br or an Instagram profile.
It is important that the space intended for your comments is used only for its intended purpose: to evaluate that specific product offered by lacasaetnica.com.br. Reviews or comments that do not comply with this rule, such as those evaluating the store, its employees, the delivery service, or other services provided by partners, may not be published. It is recommended that the customer contact the Customer Service of lacasaetnica.com.br.
What is needed for my review to be published on the site? All reviews will be subject to analysis and approval, and La Casa Etnica reserves the right not to disclose the reasons for rejection. However, reviews that follow the points below will be eligible for publication:
All reviews will be subject to analysis and approval, and La Casa Etnica reserves the right not to disclose the reasons for disapproval. However, reviews that follow the points below will be eligible for publication:
By submitting any review to lacasaetnica.com.br, you represent and warrant that:
You also agree and warrant that you will not submit content:
You acknowledge that the reviews made are public and are not subject to any confidentiality obligation, and their dissemination is expressly authorized. By registering your email and submitting a review, you may be contacted by La Casa Etnica Ltda or its partners.
Reviews and written comments may or may not be published. La Casa Etnica Ltda does not guarantee that you will have a way to edit or delete any content already submitted and/or published, but if requested through its own service channels, it will make efforts to comply with your request regarding such editing or deletion.
The commercial use of the expression lacasaetnica.com.br as a brand, business name, or domain name, as well as the programs, databases, networks, and files that allow the User to access and use through their account, are the property of lacasaetnica.com.br and are protected by international copyright, trademark, patent, model, and industrial design laws and treaties. Their use by the User is prohibited unless prior written authorization is obtained.
By accessing the lacasaetnica.com.br page, the User declares that they will respect all intellectual property rights and those arising from the protection of registered trademarks of the same, as well as all rights related to third parties that may be, or have been, in any way available on the La Casa Etnica Portal. Simple access to the site www.lacasaetnica.com.br does not grant the User any right to use the names, titles, words, phrases, trademarks, patents, literary, artistic, musical works, images, videos, symbols, among others, that are or have been available there.
The reproduction of the contents described above is prohibited unless prior written authorization is obtained from La Casa Etnica Ltda.
Only temporary archiving of the lacasaetnica.com.br Portal is allowed, and its use for commercial, advertising, or any other purposes that contradict the reality for which it was designed, as defined in this Term, is prohibited. The reproduction, distribution, dissemination, adaptation, modification, use, editing, availability in any communication medium, etc., in whole or in part, of the texts, figures, graphics that make up this Portal, without prior and express authorization from La Casa Etnica, is equally prohibited. Only the printing of copies for personal use and archiving is permitted, provided that the parts that allow a faithful and real understanding of its content are not separated.
10. User Responsibilities
La Casa Etnica takes all measures to inform and ensure the security of its Users. Thus, the User assumes all burdens and responsibilities arising from acts performed on the lacasaetnica.com.br Portal and those performed by third parties on their behalf through the use of their access account.
The User is solely responsible for the information they provide or disclose on the lacasaetnica.com.br Portal. The User AGREES TO INDEMNIFY La Casa Etnica for any losses and damages caused by their actions or omissions that violate the provisions contained in the current legislation or the Terms and Conditions of Use of the La Casa Etnica Portal.
The User authorizes La Casa Etnica to proceed with the refund of taxes that have been paid by them, unduly or in excess, for the purposes provided in article 166 of the National Tax Code.
11. Disclaimer of Warranties and Liability
La Casa Etnica uses the best and most modern technologies for the security of its Users on its Portal. However, due to operational issues and outsourcing of services, the lacasaetnica.com.br site may be subject to occasional problems of interruption, technical failure, and temporary unavailability. When reasonably possible, La Casa Etnica will warn its Users in advance of any interruptions in the operation of its Portal.
La Casa Etnica disclaims any responsibility for damages and losses of any nature that may arise from the lack of availability or continuity of the operation of the lacasaetnica.com.br Portal.
La Casa Etnica is not responsible for any damage or loss caused by the sending of information or advertising content that has not been sent by La Casa Etnica itself, whether legitimate or unwanted (SPAM).
La Casa Etnica is not responsible for any case in which a system error alters data or information
Regarding the products, including the prices listed on the site. In case of an error, the customer will be notified via email, phone, or through the online Self-Service platform of lacasaetnica.com.br about the cancellation of their order. In the event of order cancellation, the transaction will be voided, and any amounts paid by the customer will be refunded by La Casa Etnica.
We emphasize that La Casa Etnica is not responsible for any credit disapproval at the time of purchase, as this is a procedure of the respective Credit Card Administrator used by the Customer at the time of purchase. We also inform that La Casa Etnica is not aware of the reason for the credit disapproval or other reasons for the eventual disapproval. If your purchase is disapproved for these reasons, please contact the card administrator used at the time of purchase to resolve this issue.
Similarly, La Casa Etnica is not responsible for any damage, loss, or harm to the User’s equipment caused by system failures, server issues, or connection problems resulting from third-party actions, including malicious software actions such as viruses, trojans, etc., that may, in any way, damage the User’s equipment or connection due to access, use, or navigation on the lacasaetnica.com.br Portal, as well as the transfer of data, files, images, texts, audio, or videos contained theirem.
12. Commercial Terms
Purchase Process
12.1. Only individuals or legal entities capable and in full exercise of their rights and obligations, in accordance with Brazilian Law and other applicable international regulations, may use and purchase products disclosed on the Portal lacasaetnica.com.br, with the respective registration and creation of an access account.
12.2. Upon completing the order formation, the User will receive a message from the Portal lacasaetnica.com.br containing the purchase details in the email account provided during registration.
Payment Methods and Refunds
12.3. If the User chooses to pay via bank slip and the payment is not made by the due date, the order will be automatically canceled.
12.4. The Portal lacasaetnica.com.br provides the option to reprint bank slips in case of issues during printing or purchase. Simply access the My Orders Menu and, next to the order placed with the bank slip option, access the reprint link and click on ‘Print bank slip’.
12.5. If you prefer to pay using a credit card, the User has the possibility to pay for a single product with two different credit cards, splitting the amount into two invoices.
12.6. The Portal lacasaetnica.com.br reserves the right not to work with credit cards issued abroad.
12.7. The User should pay attention to all payment details at the time of purchase, as even after the order is closed, it will be possible to change the payment method if the use of a Credit Card was not successful and the User wishes to pay in another way.
12.8. We emphasize that the Portal lacasaetnica.com.br does not request passwords and credit card details from its customers. Exceptionally, when there is a cancellation or regret of the purchase and the payment is made by bank slip or online debit, La Casa Etnica will request bank details such as bank name, branch, and account number from its customers.
13. Modifications to these Terms and Conditions
The Terms and Conditions of Use of the lacasaetnica.com.br Portal are subject to constant improvement and enhancement. Thus, La Casa Etnica reserves the right to unilaterally modify these Terms and Conditions of Use at any time. If the User and Customer do not agree with the new rules, they should contact La Casa Etnica’s Customer Service Channels, in which case their contractual relationship with La Casa Etnica will be considered terminated, but all obligations assumed until the moment of effective termination must be fulfilled.
By browsing the La Casa Etnica website, you agree to be guided by the Terms and Conditions of Use of the La Casa Etnica Portal that are in effect on the date, and therefore, you should check them beforehand each time you visit this Portal.
14. General Provisions
Tolerance of any eventual non-compliance with any of the clauses and conditions of this instrument will not constitute a waiver of the obligations stipulated herein, nor will it prevent or inhibit their enforceability at any time.
The User expressly authorizes La Casa Etnica to communicate with them through all available channels, including email, mobile phone, SMS, among others, noting that the main means of information for the User is the La Casa Etnica Portal.
The La Casa Etnica website is based on the official time of Brasília.
La Casa Etnica is a company that respects its consumers, providing its customers with Customer Service Channels for efficient handling of doubts, complaints, and suggestions, always in compliance with the Consumer Protection Code (Law 8078/1990) and current legislation. Additionally, La Casa Etnica reaffirms its commitment to cooperation with authorities and other public bodies, ensuring seriousness in the use of the Internet in Brazil and promoting the growth of Electronic Commerce.
